Accounts in zAccess Cannot be Deleted

Symptom

When zAccess admin tries to delete or deactivate a user account or an admin user account whose First Name and Last Name fields are empty, clicking Delete or Deactivate for that account does not show any action or response.

Affected Releases and Functions

Release: 5.x and 6.1.x

Functions:

• Application Access > Users > Delete and Deactivate

• Portal Management > Admin Users > Delete and Deactivate

Workaround

Modify the First Name and/or Last Name of the account with something, then delete or deactivate the account.

Next Step

If you have questions or need help with a lot of such accounts, please contact Zentera for assistance.